Inbound Call Center Services

Each missed call is a missed opportunity to not only aid your customers, but to grow your company and subscribers. Free your staff to focus on what they do best while we handle the customer service. Partnering with Farran Media Services provides your company with the highest-quality customer service to your audience, with the smallest overhead investment. We study your offerings and messaging to make sure we are an extension of your brand.

Recorded Phone Calls

You’ll have full access to all support calls we handle for your company along with available reports.

Answering Services

Your customers won’t have to wait on hold–our agents will be ready with answers to frequently asked questions, or updating information and subscriptions.

After-Hours Calls

Just because your offices are closed doesn’t mean you can’t be available. Don’t miss another call or potential client.

Your Brand, Your Message

Whether it involves frequently asked questions or renewal callbacks, we do the research and training to truly support your customers.

Lead Qualification

Working with publishers is our specialty, so we know when to cross-promote your events or services to maximize your ROI.

Dedicated Account Reps

We take customer support seriously, and understand the importance of your customers and subscribers feeling at ease when they interact with your company. With Farran Media Services, you will work with dedicated reps who will focus on your company and information–so you can be sure that each time customers call, they’re getting a professional, knowledgeable representative.

Contact Us

Don’t miss another potential customer! Give us a call at 480-445-9699 or fill out the form below to start planning a custom call center solution for your company.